Technical Help

Viewing PDF Documents

If you wish to view pdf (portable document format) documents, you need a piece of software called Acrobat Reader which is freely available. Download the latest version of Adobe Reader

If you are using a speech to text reader or a browser with images switched off, you will find the following links useful:

Text only version of the download page for Adobe Reader
Access Adobe site

If you are unable to view a pdf file, you may need to download the most recent version of the free Acrobat Reader software.

If you are still having trouble viewing documents on our website please contact us via our enquiry form.

Flash Plugins

Flash is an application from Macromedia which creates low-bandwidth animation and interactivity. You can view Flash movies on your browser, if you have the correct Flash Player installed. This guide is here to help you download and install Flash player on your computer.

Installing Flash player for Windows and Internet Explorer users

• First read through the steps below which take you through the process.
• Then visit the Flash Player Download Center.
• Go to the Flash Players Download Center and click Auto Install Now.
• Click through the dialog boxes that appear.
• When the Flash Player movie begin playing, your Player installation is successful.

Installing Flash player for Windows and Netscape/Firefox users

• First read through the steps below which take you through the process.
• Then visit the Flash Player Download Center.
• Go to the Flash Player Download Center and click Download Now. Choose the directory where you want to save the Shockwave Player Installer and click Save.
• Quit your browser and double-click the Flash Player Installer icon. Choose which browser you would like to add the Flash plug-in and hit continue. The installer re launches your browser and opens to the Flash Player Download Center to complete the installation.
• Click through the dialog boxes that appear. When the Flash Player movie begins playing on the Web page, your installation is successful.

Installing Flash player for Macintosh users with Netscape, Internet Explorer or Safari

• First read through the steps below which take you through the process.
• Then visit the Flash Player Download Center.
• Go to the Flash Players Download Center and click Download Now. Choose the browser you want to use and click Install.
• When the download is complete, find the Flash Player Installer on your desktop.
• Quit your browser and double-click the Flash Player Installer icon. Choose the browser you want to install Flash into and click Continue.
• Click through the dialog boxes that appear. When the Flash Player movie begin playing on the Web page, your installation is successful.